We make your Watch Repair as easy as 1-2-3.
1) Submit the Free Watch Repair Estimate form.
There is no obligation and we respond quickly with your personal repair estimate, usually within 48 hours.
2) Mail in your Watch
Please carefully package and mail your watch (without the box.) A signed return receipt is recommended. Our shipping address is;
Pollak Watch Service
PO Box 241517
Cleveland, OH 44124
3) Send us your Payment
Payment is due with the receipt of your watch. We accept checks, money orders, and Visa, MasterCard, American Express and Discover credit cards. We request that you include one of these items with your printed email or by calling us at (216) 291-4800. We will not cash your check nor process your card until the repairs have been completed.
We will ship your watch back free of charge. Repair times generaly range from 2-4 weeks. All of our repairs come with a one-year warranty on the work performed.
Note: We do our best to accurately estimate the repair work based upon the information submitted. In most cases our estimates are accurate. If it is found that there are further repairs needed once we receive your watch, we will notify you first and await your response prior to continuing. If at that time, you choose not to have the watch fixed, you have no obligation. We always offer return shipping free of charge. More questions? Contact Us.