Pollak Watch

Since 1913


Read what our customers have to say:

  • "I want to thank you so very much for giving me your opinion. You put a better crystal on the watch than what it came with. Your work is being told around here. That is why I wanted to ask someone I know that I could trust. Thank you SIR. I will have your address and if I hear of any body that needs watch work. They will have your address too." - Roger in California
  • "I think your Web site is excellent. I do this type of work for the University here in St. Louis, and I was especially impressed by your section on common repairs! I'm sure you have helped many people with this information, even at your own loss of business. This is the mark of an honest businessman, in my view." - Terri in Missouri
  • "Received my watch back on Thursday (less than two weeks from the date I mailed it) and wanted to thank you for your prompt, courteous and professional service, at an extremely affordable rate. Repairs were done perfectly and it was a pleasure to deal with you. Thanks again." - Bob
  • "I received my watch. It's working great. Thanks." - Edgar in Puerto Rico
  • "The man's Elgin gold pocket watch that you worked on (the "hard winder") just arrived, before Christmas and in good order. Thank you very much for working on the winder, and for honoring our request to return the watch by Christmas. Have a fine Christmas and New Year!" - Herb in New York
  • "I want to thank you for the fine job you did on my crystal replacement. I am very pleased and won't hesitate to give you first chance to bid any future watch work. Thanks!" - John in Kansas
  • "My wife's Rado arrived on Friday, and seems to be working great. Thanks for your service. I am a watch collector myself, and I appreciate the work it takes to repair this type watch." - Clint in Texas
  • "Just received the watch today, it looks great. Thank you for all your help." - Scott in New York
  • "My watch arrived today and I want to thank you for the meticulous and comprehensive repair. It is quite evident that you not only overhauled my watch but that you replaced components and fixed the stripped, twisted, uneven way that the crystal component screwed into the rest of the watch. I'm delighted. Thanks much. I wish I had more wristwatches. - Al in New Jersey
  • "Thank you for your service to excellence. Yes, you guys must have not wasted anytime repairing my son's watch." - Brian in Florida
  • "I received my watch today and I am thrilled with the workmanship and how fast you did the work. When I broke the crystal I was heartbroken as my mother had given me the watch and has since passed. Thank You again and if needed I would be happy to be used as a reference for your fine work. Regards," - Ed in Ohio
  • "Thank you. I received my watch back today. I would like to recommend your service to anyone needing watch repair. It looks great and is ticking away. It was done reasonably, including shipping and in a timely manner. (no pun intended) Again, many thanks," - Heather in Nevada
  • "I received my watch in excellent condition the other day. Thank-you very much for services rendered at a not unreasonable price. This watch obviously was not an extraordinarily expensive, fancy, rare, or even sentimental piece. Yet your company did an excellent job at a fair price, in a relatively timely manner. I thank you and commend you and will certainly use you and recommend you in the future. The return packaging was exceptional. I am quite certain there is no way any carrier could damage a watch packaged thus without fully intending to do so. Thank you again, forgive my impatience. I could simply have purchased another comparable watch, but I couldn't find one of the same style, and I really liked it, and it was sized to me with some difficulty on my part." - Thanks Kerry in Ohio
  • "Received the watch in the mail yesterday, thanks for your quick service. Watch looks better cleaned up for sure and running like it should! Thanks for your excellent service!" - Steve
  • "Thank you for your informative response. What a great service you and your company provide. I hope to retain the information for future use. I suspect the Helbros watch is not worth the repair at this time. As such, I do not plan to send it in. Once again, I wish to thank you for your thoroughness of response, your speed of response, and the good service your reply conveys. In these days of lack of customer service, your reply provides a refreshing contrast. Sincerely, Jane
    * Note - After we found that we could not repair the watch, we searched for the nearest service center for one of our customers
  • "Thank you so much!! The watch is perfect!! Thanks for the speedy service!!" - Ed in Illinois
  • "I received my repaired watch last week and wanted to thank you so much for the great job you did. I love the band you picked out for a replacement. It is perfect! Thanks again for your help in restoring a family memento. Good luck to you!" - Karen in North Carolina
  • "If you can make the self winding part of it work, that's amazing to me. Hooray for you! If it works out, and you need an endorsement, include me in. Thanks," - Paula in Wisconsin
  • "I just want to let you know how pleased we are with the job you did in replacing the face and crystal. It is working fine and looks brand new. Thanks again," - Peter in New York
  • "Just wanted to say thank you for the great job you all did on my watch. I really appreciate it. If I run across anyone who needs repair, I will recommend you." - Jim in Arkansas
  • "I just wanted to say thank you so much for being able to repair my watch. While it was cheap it had quite a bit of sentimental value and 3 other watch repair shops told me it wasn't possible." :) Thank you, Shannon in Indiana
  • "I once mailed you this Gucci watch for battery replacement and was very impressed with your service. Now my wife would like to replace the worn watchband." - Larry in Virginia
  • "Just wanted to say 'thank you" for your very quick service. My watch seems fine. It is my favorite. I will keep you in mind or the future. I got quicker service through you than I would if I took it to the jeweler myself. Thank you again." - Irene in New York
  • "Thanks for your "honest" response. I did as you suggested and a new battery fixed the problem. You could have said nothing and I would have sent it in and paid for a lot that I did not need. Be assured that I will use your services should I need more extensive repair and the price of the watch warrants the expenditure." - Warren
    * His watch had stopped and it seemed like a simple battery replacement. So we recommended that he go to a local repair shop to have it done as it would be cheaper than paying for the shipping to send to us.

100% Satisfaction

Full one-year warranty


Credit cards accepted


Phone: (216) 291-4800

Cleveland, OH 44124

PO Box 241517

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